From Monday 2 November, book direct with Lux Thai.

We're upgrading our digital house. Our website has already moved to its new address, luxthai.au, and from 2 November you'll book on our own booking system here too, instead of Fresha. It's simpler and more secure, and booking direct means more of what you pay stays with your local clinic. Here's everything you need to know.

When it happens

Until Sunday 1 NovemberBook as usual on Fresha. Nothing changes yet.
Sunday night, 1 NovemberWe move everything across overnight. Online booking pauses for a few hours.
From Monday 2 NovemberBook at luxthai.au or on our new booking line. Please don't book through Fresha from this date: those bookings won't reach us.

Already booked? Your booking comes across with you, at the same day and time. There's nothing you need to do.

Why we're moving away from Fresha

You book straight with us. Fresha is a marketplace: it shows you other businesses while you book, and charges small clinics like ours a fee for new clients. Booking direct means more of what you pay stays with your local clinic.
A more secure sign-in. No password to create or forget. You just enter your email, and we send you a one-time code to sign in.
Your health information stays with your clinic. Your health form and treatment notes are kept in Lux Thai's own system, and only our team can see them. Our team signs in with two-step verification.
Your card is held by Square, not by us. Card details are stored securely by Square, our payment provider. Lux Thai never sees or keeps your full card number.
Talk to us directly. Reply to our texts and they come straight to the clinic.
Made for how we work. HICAPS on the spot for remedial treatments, a health form only when you need one, and reminders before every visit.

Booking from 2 November: three steps

On your phone or computer. No app to download, and no account to create.

1. Pick your treatmentTap a treatment, then choose how long. Remedial treatments carry the HICAPS badge.
2. Pick a day and timeWe show you the next free times first. Tap one that suits you.
3. Confirm and add your cardCheck your details, accept our booking policy, and add your card (saved for next time). Pay online now, or pay at the clinic and claim with HICAPS.

You're already in our system, so there's nothing to set up and no code to get ahead of time. Once we're live on Monday 2 November, you just enter your email and we send you a code there and then.

1. Enter your emailFrom 2 November, go to luxthai.au/my-account, type the email you booked with on Fresha and tap Email me a code.
2. Check your email for the codeA 6-digit code arrives in your inbox straight away. Type it in and you're signed in. If you like, set a password to stay signed in.
3. That's itSee your bookings, change or cancel, fill in your health form, and update your details and saved card.

Can't sign in? You may have used a different email with us. Email hello@luxthai.au and we'll sort it out.

Our new contact details

Please save them to your phone.

Website: luxthai.auOur new address, already live. It replaces luxthai.com.au, so please update your bookmarks.
New email: hello@luxthai.auOur new email address. Our old Gmail address is being retired, so please save this one.
Booking emails: bookings@luxthai.auConfirmations, reminders and receipts come from here.
Booking line: calls and texts: Coming Monday 2 NovemberOne new number for calls and texts. We'll text it to you that morning. Your booking confirmations and reminders will come from it too, and you can text us back on it.

Our updated booking policy

To be fair to everyone, especially when a late cancellation leaves a time no one else can book, our booking policy changes for bookings made from Monday 2 November. Bookings made before then keep the old policy.

4 hours or more before: Change or cancel for free, online, by text or on the booking line.
Less than 4 hours before: 50% of the treatment price.
Didn't come (no-show): 100% of the treatment price.

A card is needed to book. It's saved securely with Square on your client profile, so you won't need to enter it again while it's valid. You can update or remove it when you sign in.
We only charge it for a late cancellation or no-show, or if you choose to pay online. You can still pay at the clinic, including with HICAPS.
Booking by phone? We'll text you a secure link to add your card.

Read our booking terms and privacy policy, which explains how we look after your details.

Questions

Do I need to create an account or get a code first?

No. You're already in our system. Once we're live on Monday 2 November, just enter the email you booked with, and we'll email you a 6-digit code to sign in with there and then.

What happens to the booking I already have?

It comes across with you, at the same day and time, under the policy you booked with. You'll get your reminders as usual.

Will I be charged when I book?

Only if you choose to pay online. Otherwise your card is just saved, and you pay at the clinic after your treatment, including with HICAPS.

Can I still claim on my health fund?

Yes. Remedial treatments are claimed on the spot with HICAPS, just like now. See Health funds.

What about my gift voucher?

It's still good. Just bring your voucher code when you visit.

Why has the website address changed?

To be upfront: our old address, luxthai.com.au, had a technical issue with the domain, and for a while the site didn't load. Rather than wait, we moved the website early to luxthai.au, which was already part of upgrading our digital house. If you tried our old site recently and couldn't get through, that's why, and we're sorry for the trouble. Nothing else is affected: your bookings and details were never on the old website. Please update your bookmarks.

What happens to my Fresha account?

Your Fresha account belongs to you and Fresha. You can keep it or close it with Fresha. Your bookings with us will be in our new system from 2 November.

What stays the same?

Suw and your treatments, at the same prices. HICAPS rebates on the spot for remedial treatments. Our clinic at Unit 8, 26 Francis Forde Boulevard, Forde, open Tuesday to Sunday, 10:30 am to 8 pm.

Anything else? Email hello@luxthai.au. We're happy to help.