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Privacy
How Lux Thai looks after your personal and health information. Last updated 13 October 2026.
Who we are
Lux Thai is a remedial and Thai massage clinic at Unit 8, 26 Francis Forde Boulevard, Forde ACT 2914. We handle your information under the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records (Privacy and Access) Act 1997 (ACT).
What we collect
- Your name, phone number, email address and, if you share it, your birthday.
- Your bookings, treatments, payments, gift vouchers and messages with us.
- Health information you give us on your health form or tell your therapist, such as injuries, medical conditions, medications and pregnancy, and notes about your treatment.
- Your health fund details, when you ask us to make a claim.
We collect this from you when you book, fill in your health form, visit or contact us. If you'd rather not give us some details, tell us, but we may not be able to book, claim or treat you safely without them.
Why we collect it
- To book, confirm, remind you about and manage your appointments.
- To give you a safe treatment that suits you, and keep a record of it.
- To take payment, sell and redeem gift vouchers, and make the health fund claims you ask for.
- To ask how your visit went or invite a review, which you're free to ignore.
- To send you offers and news, only if you've agreed. Every marketing email or text has a way to unsubscribe.
Your health information
Health information is sensitive information. We only collect it with your consent and only use it to look after you. It's seen only by your therapist and the owner. It's never used for marketing or sold, and it's only shared as set out on this page.
Your bookings are held in Fresha
We use Fresha to run our bookings. Whether you book online, through Google, Instagram or Facebook, or we book you in by phone, your details, booking history, health forms, messages and online payments are held and managed in Fresha's platform. Fresha holds this information for us and processes it on our behalf, and sends your booking confirmations and reminders by email and text.
If you have your own Fresha account, Fresha also handles that account under its own privacy policy.
Other providers we use
To run the clinic and offer our services, some of your information also passes through these providers, each under its own privacy terms:
- Fresha, and the providers Fresha uses to run its platform, such as hosting, email and text messaging, and payment processing.
- Square, for card payments in the clinic.
- HICAPS, to send your claim to your health fund when you ask us to claim.
- Google, for our email, bookings made through Google, the map on our Visit page and the fonts on this website.
- Netlify, which hosts this website.
- Instagram and Facebook, if you message or book with us there.
We don't sell your information or give it to anyone for their own marketing. We may also share it where the law requires or allows it, for example to prevent a serious threat to someone's health or safety.
Information stored outside Australia
Fresha and the providers it uses store and process information outside Australia, mainly in the United States, the United Kingdom and the Netherlands. Our email provider (Google) and website host (Netlify) may also store information overseas. We use established providers with their own privacy and security protections, but the privacy laws in those countries may differ from Australia's.
Keeping it safe
Your records are kept in Fresha behind staff logins, and only the people who need them can see them. We keep health records for as long as the law requires, then delete them securely.
This website
Our own pages don't use tracking cookies or analytics. Like any website, our host keeps standard server logs, such as your IP address and browser, to keep the site running and secure. The fonts on this site load from Google, and the map on our Visit page comes from Google Maps, so Google receives your IP address when they load. When you tap Book, you go to Fresha's booking pages, which have their own cookies and privacy policy.
See or correct your information
You can ask to see or correct the information we hold about you, or ask us to delete what we no longer need to keep, by emailing luxthaiforde@gmail.com or calling 0413 642 830. We'll reply within 30 days. If you have a Fresha account, you can also update your details there.
Questions or complaints
Contact us first at luxthaiforde@gmail.com or on 0413 642 830, and we'll aim to resolve it within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or, about health records, the ACT Human Rights Commission (hrc.act.gov.au).